Passenger Assistance

When you book in advance Passenger Assistance teams will work out the solutions to ensure your journey is possible and will provide you with assistance if you need it. Booking is easy – online, by phone or in person. 

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Train travel tips

Our guide to planning your railway journey will show you how to access all sorts of information that is freely available including tips on where to find photos and layouts of every train station in mainland Britain.

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Passenger stories

Browse videos and reports from  disabled passengers about their experiences on the rail network and find out how to contribute your own!

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Unsure about travelling by train?

More and more disabled people now travel by train. Improvements to stations, trains and information make rail travel more accessible, with staff also now better-trained to provide assistance. If you have a disability or you are not sure about travelling by rail, so have avoided rail travel in the past, it might be time to see how things have changed. Passengers, including wheelchair users, people with visual, mobility, hearing and learning difficulties complete problem-free journeys, with or without assistance from staff depending on their needs. Rail Accessibility aims to encourage disabled people to travel by train by providing accurate advice and guidance. We will help you identify the barriers that might affect your train journey and we will show you how to seek solutions. Remember you are not on your own – help is available through call centres, on line and at stations. They will provide expert advice and help to plan your journey, booking assistance for when you might need it. Travelling by train is easier than you think.

Who is ATOC?

ATOC is the Association of Train Operating Companies. ATOC's mission is to work for passenger rail operators in serving customers and supporting a prosperous railway. Set up after privatisation in 1993, ATOC "brings together all train companies to preserve and enhance the benefits for passengers of Britain's national rail network". To find out more visit the ATOC website at

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