The numbers of disabled people using the railways are increasing all the time as booking and travelling by train becomes easier. With a little planning most access barriers can be avoided and the good news is that the resources exist to help you ensure your trip goes smoothly.
The easiest way to ensure a barrier-free journey is simply to book passenger assistance in advance and let them worry about the planning. If you do wish to plan your journey yourself there are some useful resources available – did you know, for example, that you can get detailed information about the layout and accessibility of every station in mainland Britain? Read on to find out more about this and other tips for planning your journey by train.
Install the National Rail Enquiries mobile phone app
Avoid the barriers at stations
Avoid the barriers on trains and platforms
Find accessible information
Explore train station layouts and accessibility online
Contact details for train company travel assistance teams
Print your tickets at home
Get a disabled persons railcard
View a map that shows which stations have step-free access
Travelling with an assistance dog
Plan your bus and train journey with Traveline
Make a complaint